Site Policies

Orders, Returns and Shipping

How do I order books?

Simple as clicking an “Add to Cart” button. We use the PayPal shopping cart system but *you* don’t have to have a PayPal account. It now works just like any other credit card processing system on the Web. Click the “View Cart” button to see what’s in your shopping cart.

How do I order Living Zen Bonsai Gardens?

Contact for the details. You may want to stop in to see some of her work when you attend a Sunday Session or a Special Event.

How do I pay for my order?

For the books and other products, when you are ready to check out, click a “Checkout” or “View Cart” button and review the contents. Then click “Secure Checkout”. That takes you to PayPal’s website to complete your purchase. You may use credit cards, e-checks, or pay through your PayPal account if you have one.

Once you have purchased your products, you will receive a confirmation e-mail from PayPal. We also will receive an e-mail notice from PayPal telling us that you have completed your purchase. We will then ship the books you have ordered to you! When your order is shipped, you will receive an e-mail from us which will include the tracking information for your package.

Can I just send you a check or money order?

Yes. If you prefer to pay by check or money order, contact Barbara by e-mail and she will tell you where you may send payment along with the details of your order.

If payment is by check, your order will ship once the check clears. If payment is by money order, your order will go out the next business day, after we receive your order and payment.

How long will it take to get my order?

That depends on where you want us to send it. We're located just outside Chicago, so the closer you are to us, the sooner you will receive your order. We ship by first class mail.

How much do you charge for shipping?

Shipping charges are determined by the total dollar amount of your purchase.

RangeShipping/Handling Cost
Orders totalling $20.00 or less$4.00
Orders totalling $20.01 to $40.00$8.00
Orders totalling $40.01 to $60.00$12.00
Orders totalling $60.01 to $80.00$16.00
Orders totalling $80.01 and up$20.00

What if I want to return something I buy?

We hope this won’t happen, but if you find that you are not pleased with your purchase, we will give you store credit equal to the purchase price of the item(s), provided that the item(s) is returned to us, within 14 days of the day you receive it. (Buyer pays shipping and handling for returns.)

Do you share my personal information with anyone?

No, we don’t. Our policy is not to share what you tell us with anyone. Period. You are very important to us. Our Contact form does ask for your name, e-mail address, city, state, zipcode and other details, but we respect your privacy. We only use that information to provide you with the details you have asked for about I Know There’s More. We use the information we gather through PayPal to fill your orders.

Other Things

This Web site is offered on an “as is” basis. I Know There’s More makes no representations or warranties of any kind, express content, materials or products included on this site. To the full extent permissible by applicable law, I Know There’s More disclaims all warranties, express or implied, including but not limited to implied warranties of merchant ability and fitness for a particular purpose.

I Know There’s More will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

I Know There’s More does not dictate policy for other websites which may be linked to this site or to which this website links.

Still have questions or concerns?

Drop Barbara an e-mail at, or fill out our Contact form.